🚚 Shipping Duration

📍 Greater Cairo: Within 3 working days
🌍 Other Governorates: Within 7 working days

To make sure your kid's hands are the first to touch the product, shipment opening is strictly not allowed. You may receive the shipment and contact us if any issue spotted.

We want you to love every purchase from Jollybee 🐝💛. If something isn't quite right, we're here to help 💛.

Important: Kindly check your order details upon receipt 📦 and contact us the same day 📅 if you spot any issues ⚠️.

We offer free exchange 🔄 or full refund 💸 for requests made on the same day of delivery, only if one of these applies:

• The product arrives damaged 🧸❌.
• It has a manufacturing defect ⚙️⚠️.
• It differs from your order 📝 (note: for no-select items, colors are chosen based on availability 🎨).
  

We'll do our best to exchange 🔄, but we may process as a return and refund 💰 if needed. Refunds are issued only after we receive and inspect the item 🔍 unless we ask to be disposed🗑️.

Quick tip 💡: Some toys need fresh batteries 🔋 to work perfectly ⚡ — please try new ones first!
Your satisfaction matters to us ❤️. Message us on WhatsApp 01000-550-890 (No calls received on this number) 📧 for smooth assistance.